Postage & Packaging

Ethnic Celebrations print and dispatch all our orders from within the UK. We use the latest equipment to deliver high quality greeting cards. All our products are delivered using First Class or Airmail posts, which are based on approximate weight and size of items, cost of packaging materials and delivery charges. The Postage and Packaging costs include envelopes.

We use Royal Mail to deliver your orders to your specified location. There are many different options available as we know that some orders may be left to the last minute. We recommend using Royal Mail Recorded or Courier service as you will be able to track your orders (we are unable to guarantee delivery times).

*First Class Delivery

*In accordance with Royal Mail, 90% of First Class Deliveries will be delivered the following day but unfortunately the other 10% can take up to 3 days.

Important Note: If you choose to use this method of delivery Ethnic Celebrations can NOT accept any responsibility for lost or damaged items or guarantee delivery times.

Returns or Damaged Goods

If you would like to return your items or change your mind you can request a refund within 7 days of the transaction. The amount refunded will be the sum of the original payment less the cost of postage. Refunds can only be made to the credit or debt card account used to make the original purchase.

Although Ethnic Celebrations takes every care and attention in ensuring that all items are delivered in good condition, if, in the unlikely event you have received a damaged item (which was not damaged in transit – this needs to be proved) then all damaged items must be returned to us at your own expense within 7 days of receiving the item. Please return all items to the office address indicated in "Contact Us". We will be happy to offer a replacement of the damaged item or refund the full amount of the item to the credit or debit card account used to make the original purchase (excludes delivery). If you still require the item we will reprint and resend the item at no extra cost.

Customer Service is really important to us. Any complaints will be acknowledged and we aim to resolve the matter a.s.a.p. If you have any enquiries or complaints contact us immediately on the number shown in "Contact Us".