Cancellation rights
1. You have the right to cancel this contract within the period beginning on the day which the contract concludes and ending on the expiry of seven working days after the day on which you receive the item/s.
2. Please note that you are under a duty throughout the period prior to cancellation to retain possession of the goods and to take reasonable care of them.
3. To cancel the contract you will need to fill in the online form & notify us by post, email or facsimile or by personal delivery.
4. If you cancel the contract orally, you will need to confirm the oral cancellation in writing and send it to us by one of the means just specified
5. On cancellation of the contract under paragraph 1 above you must return the items to us in the manner specified in paragraph 6 below and in the meanwhile you must retain possession of the item/s and take reasonable care of it/them and return the same to us in a saleable condition.
6. Upon receiving notice of cancellation we will send you an email with details for collection of the item/s from your premises and requesting you to deliver the item/s to our authorised personal, in such an event you will be responsible for the collection charges.
7. Upon receipt of the goods by us in a saleable condition you will receive a refund for your purchase less the cost of collection charge which will not exceed the direct costs of recovering the item/s supplied under the contract.
Limitation of liability
5.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 2 working days of the delivery of the goods in question. We advise you to inspect all items on delivery before you sign accepting item/s ordered; and any damage to items must be pointed out to the delivery personnel and reported to us as aforesaid. You are advised not to sign accepting delivery of item/s ordered unless you are totally happy with the condition of your purchase.
5.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
5.2.1 to make good any shortage or non-delivery;
5.2.2 to replace or repair any goods that are damaged or defective; or
5.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
5.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph 5.2.3 above
5.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
5.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
5.6 Except in the case of death or personal injury caused by our negligence, our liability under or in connection with this contract whether arising in contract, tort, negligence, breach of statutory duty or otherwise howsoever shall not exceed the price you have paid us.
5.7 Except to the extent permitted by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any negligence or breach of the contract on our part and we shall have no liability to pay any money to you by way of compensation other than to refund to you the price you have paid to us.