Returns & Refunds
This is a generic masti.co.uk returns policy. Some shops may have different policies. To check the latest policy please check the store where you purchased your item from.
Most products can be returned for a full refund, this can be done up until 14 days from the date of delivery. The product must be unopened, unused or unworn and should be returned in their original product packaging or a refund cannot be issued.
A refund request must be sent via email or online form to masti, for verification after which you will receive a Cancelled Merchandise Authentication (CMA) number if a refund is applicable.
Below is a list of all items deemed as non-refundable
· Any product that has not been given an RMA
· Items which have ‘non-returnable’ listed next to them
· Gift vouchers
· Items containing hazardous /flammable/gaseous contents
· Grocery products
· Any item not returned in the condition it was received.
· CD/DVD/Tape
Below is a list of all items that have special requirements before a refund can be considered:
· Jewellery- no size adjustments, scratches, signs of damage/tampering
· Electronic goods
o All goods will undergo quality checks, as they should be new, unworn and unused. If the vendor feels the need, they have the right to decline the refund request.
o It is advisable to check with the retailer whether the product is returnable.
You should expect to receive your refund within four weeks of the vendor receiving the product; however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 5 business days), and the time it takes your bank to process our refund request (1 to 5 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
On cancellation for whatever reason, you must return the goods to the merchant at your own cost unless the goods when received were notably faulty, in which case the merchant will pay for the postage.
To return an item Click here
